Frequently Asked Questions
Here you can find some answers to frequently asked questions from our customers. Hope this page will help
What is the minimum order?
Please note, that we have a minimum order value of €50 before carriage and VAT. Orders below this threshold will incur €5+ VAT small order charge, except gold reward scheme members. This applies to all orders placed with AW Artisan Europe, regardless of how the order is submitted.
Are your Products Vegan or Vegetarian friendly?
All our products are Vegan Friendly apart from Artisan Olive Soap ArtS-26 and Cocktail Bath Bomb Set CBB-02. We use colours and ingredients that weren't used or tested on animals or produced from insects.
Is the Palm oil you use in products RSPO Certified?
Ancient Wisdom and AW Artisan Europe are committed to sustainability in the giftware and cosmetic market. We pride ourselves in our ethical manufacturer and importer status. Dealing only with members of RSPO and POIG, we want to raise awareness of good palm oil among our customers and consumers so that they can make more informed purchase choices.
Do you sell to General Public/End Customer?
AWArtisan.eu is a wholesale website. We deal with trade customers only. In order to be able to see the prices of our products, you need to register your company details by creating an account on our website. We cannot disclose any prices to unregistered buyers.We need to know your full name, company name, address (delivery and invoice), contact telephone number and email address. If you do not have a company registration number or a VAT number, these can be supplied at a later date. They are not compulsory for the initial registration.
Why do you show two prices for the product online?